Wasn't sure at first but wanted to book my reservation for Holiday Inn Express & Suites at Fleming Island, Florida. Kinda weird that some options did not include the continental breakfast. Anyway, from there it was a breeze setting everything up. Thank You very much.

A well-designed reservation desk website is crucial for ensuring a seamless user experience when booking services such as hotels, flights, restaurants, or event tickets. Here's a breakdown of the ideal features and experience that would make a reservation desk website efficient and user-friendly:

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You are really not talking to a supervisor when you ask to speak with a supervisor. They have terrible customer service and hung up on me when I insisted on talking to someone above the person who would not help me. Seriously! Read some script and then hung up on me. I cannot get a refund. Do NOT use this service. They scam you into believing that you are talking to a representative of the hotel. When I called them to get my money back, the so called, "Supervisor," hung up on me and would not let me speak to her supervisor. Very unprofessional conduct. I would never hang up on a customer. She read some script over the phone to me and then hung up on me. DO NOT USE this scamming outfit. You have been warned!

Quick and easy selection and payment! The selection process was great. The information provided was clear and concise. The payment process was very easy.

Thank you for taking the time to review us and provide feedback, Yogesh. Your insights are incredibly valuable and greatly appreciated.

James, thanks for reaching out. Please feel free to email us at support@reservationdesk.com for more information about your reservation. --Rachael, Review Manager

Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.

Reservation Desk has a rating of 4.5 stars from 6,421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 3rd among Vacation sites.

Booked Indigo Hotel because I will be attending the RADD Indoor Clinic and Cftoa meeting across the street from the hotel. Previously heard favorable comments about the Indigo Hotel from track participants and thought I would give it a try. The online reservation process was convenient, easy to understand and follow, and I am looking forward to the weekend activities at the Alachua County Sports and Events Center.

It was very easy and intuitive to complete. I sat down at my computer desk and google searched Holiday Inn Express. The website appeared and I proceeded to book my reservation.

Thank you for taking the time to leave us a review, Diana. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!

I called to talk about bookings, but was informed there was no free breakfast or refund option, despite the website advertising both. Communication was challenging as the representative struggled with English, which made it difficult to clarify details. Disappointed with the misleading information.

Thank you for choosing to book with us, Eduardo. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!

Thank you for taking the time to leave us a review, Brian! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!

Look all morning to find the best price. It was ridiculous how much some websites wanted for the same room. But I hope I got the best price because my daughter is getting married

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I booked online, easy to navigate, great pictures and descriptions. We have stayed here several times and always enjoy interactions with staff and our stay there.

Thank you for taking the time to share your feedback regarding the online booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!

Thank you for your review and sharing your experience, Robert. We apologize for any confusion. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.

Excellent. All on line reservations apps ARE NOT EQUAL. And the one I used today for my room in Levelland, TX was superior to most such apps. Thank you for the service.

Thank you for taking the time to leave us a review, Joanna! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay!

Thank you for taking the time to leave us a review, Paul. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!

Thank you for taking the time to leave us a review, Kola. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!

My booking experience was so good. I guess the search engine works optimally. The hotel booking summary report is so detailed enough for all you need to know at a glance.

Thank you for taking the time to share your feedback regarding the booking process, Cheryl. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform! Enjoy your stay!

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Thanks for bringing this to our attention, Victoria. We apologize for any misleading information. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com. --Rachael, Review Manager

I got online and found the reservation site. It was easy to find a room and set up my payment. My reservation was approved and I received an email verifying the date to check in and check out.

I booked this for my dad to give to my mother. They’re attending a show at the Playhouse that night. He’s elderly so he had me do the online booking. My mom worked there over 60yrs ago so he thought it would be fun to take her back to see the changes.

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So very simple to book a room and receive your conformation in seconds. Who has time for anything else in this busy, hectic world we live in today? Kudos!

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Making my recent hotel reservation for Franklin, TN ws a snap! The entire reservation took only a few minutes, and was easy and painless. I completed my stay and was very satisfied wityh my choice and the fine service I got. Thanks Reservation Desk! I'll be back again!

I like things to be simple and I found booking at the hotel of my choice was so easy and quick. Everything I needed to know was easily found with a click here and there. Booking via reservationdesk.com made a task I dread doing stress free and not time consuming. Can't wait for my stay!

Amy, thanks for reaching out. Could you please let me know the name of the hotel, and I will provide that information to you? You can also email us at support@reservationdesk.com. --Rachael, Review Manager

They made the reservation easy, but then overcharged me by $123 and refused to refund me. When I contacted them about the mistake, they said: "We apologize for any inconvenience this may have caused. As a courtesy, our team has contacted our hotel partner on your behalf. They have informed us that they require a copy of your credit card charges in order to continue their investigation. Please reply to this email with the requested documentation so that we may continue assisting you with your refund request." I waited 15 days and was not contacted again and when I reached out to follow up, they sent the same message again. I then contacted the hotel directly, and they said they reached out to the company (parent company= booking.com ) who said they would refund. After another 15 days of no action, I spoke to the hotel again, and they processed my reimbursement themselves.

I was trying to contact the actual hotel location to get the quickest way to make my reservation, but NO I could only get this reservation service. Had to wait almost 8 minutes before I was transferred to a service agent.

Booked a room online. Joined Wyndham Rewards. Tried to confirm my reservation, was told "reservation not found". Called number provided. Was told the res number was from Expedia.Thought I had reserved through LaQuinta, don't know how I ended up on Expedia, my mistake. Got new reservation number from Wyndham, put it in "reservation still not found" this is my first time at Wyndham property, looks like it will be my last. I AM NOT IMPRESSED!

When I arrived I was charged more in fees on my "paid in full" reservation for 3 nights than I did for the entire price of my 3 night stay! Absolutely not worth it! There was nothing stating resort fees or parking fees would be charged when I was booking (I booked on Super.com). The lady at check in would only say these fees were probably hidden. Rooms are average at best. There are a lot of areas with caution tape (not sure if they are under construction or what). It's a long hike to the parking area. It's really hot in the entire hotel (although the maintenance guy was very nice and did the best he could for our room). I travel a lot and would not recommend this hotel. I have included a sample photo of a booking for December 2,2024 (the current date). It clearly states under the total price "total incl. Taxes and fees". The only mention I could find of any extra fees was on my itinerary, which was sent after I paid for the nonrefundable stay. BEWARE OF EXTRA HIDDEN FEES!

The website worked well for me. It was easy to navigate and understand. I was able to find a room that could accomodate my family. It was very helpful. I am appreciative.

Easy and quick. Ideal for planning on the go. Our stay was welcomed by a very nice host at the front desk, who made us feel welcomed and quickly had us entered and gave us extra towels at my wife's request. The hotel has been renovated since our last visit, and the halls are still being worked on. The rooms have new desks and counters and paint. The shower and bathroom are still more than adequate. Overall, this our preferred hotel to stay at when visiting Nanaimo.

. It was very easy and fast. I got the best deal also don't know why I have to have at least 50 characters to be able to leave a good review but whatever. I am not sure what else to say. Fast and easy and good price. Hope that it is a nice hotel it is very close to where my daughter lives

They were deceptive. I googled to call the motel directly and I do not recall if I asked them specifically am I calling the motel directly, but they answered reservation desk, so I thought I was calling the Motel, and they never told me otherwise.

Thank you for taking the time to leave us a review, Myra. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!

Thank you for your review, Wayne. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!

Thanks for your review, Lucretia. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!

Thanks for your review, Gloria. That's great you had a good experience! We truly appreciate your business and are grateful that you decided to book with us.

Thank you for taking the time to leave us a review, Nicole. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!

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Using the hotel's website, it was easy to navigate to bookings, enter dates, select and book. Quickly received confirmation text and/or email. Painless!

I booked this for my dad to give to my mother. They're attending a show at the Playhouse that night. He's elderly so he had me do the online booking. My mom worked there over 60yrs ago so he thought it would be fun to take her back to see the changes. Great & easy experience!

Its a good hotel we have stayed like 3 times there before and nice personnel. Really clean and a perfect place to stop and rest before heading in to Mexico

Thank you for choosing to book with us, Bob. We hope your parents have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!

Nate, for reaching out. Please feel free to visit our website at www.reservationdesk.com for the hotel room prices and availability. --Rachael, Review Manager

It's a complete scam. What booking company takes your payment in full for the room months in advance and then you cancel months in advance and then they not refund your money! TOTAL SCAM! 110% scam!

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Beth, thanks for reaching out. Could you please let me know the name of the hotel? You can also email us at support@reservationdesk.com for more information. --Rachael, Review Manager

We stay at this Holiday Inn Express at least once a year, this is the first time I meet Johnathon, I cannot express how professional, friendly and awesome he was! Each time I came up and down we talk, absolutely the best and I cannot thank Johnathon enough, as I work with customer's all day long and treat them as Johnathon does and this is what I call Customer Service thank you thank you :) ...

It went smoothly booking. I was sent an email and text confirmation which was great. I am a little concerned that another email was sent to my work email somehow that said the booking wasn't complete.

Thank you for choosing to book with us, Thomas. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!

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Denise, thanks for reaching out. Could you please let me know the name of the hotel, and I will provide that information to you? You can also email us at support@reservationdesk.com. --Rachael, Review Manager

Christy, thanks for reaching out. Please feel free to visit our website at www.reservationdesk.com for hotel and room availability. --Rachael, Review Manager

Thank you for taking the time to leave us a review. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!

Thank you for taking the time to leave us a review, Thomas! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!

Thank you for leaving a review, Bradley! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!

Thank you for taking the time to leave us a review, Mary. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!

Initially I called the property line and my call was transferred someone who quoted me a rate that was twice the cost of Reservation Desk. With Reservation Desk I got the room I wanted, at a very reasonable rate, on the dates I preferred.

You're welcome! Thank you for your kind words, Walter. We genuinely appreciate hearing from our customers! It’s always a pleasure to receive positive feedback, and we are thrilled to know that you took the time to share your thoughts with us.