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Once on the 311 webpage, residents should select “make a request.” Users will then be prompted to create an account. Once an account has been created, users can then select from a list of categories to report to appropriate departments. Users can upload related pictures, add a location and comments as necessary.

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To report an issue, please visit www.ventnorcity.org/311. The site can also be accessed by selecting the “Report an Issue” button from the homepage or through the “I Want To” menu.

“The new system provides a convenient option for residents to report issues right through our website, rather than accessing through a third-party app,” said Mayor Lance Landgraf. “The new system will also cut down on some of the unrelated commentary we were experiencing.”

Once items reach the designated departments, the appointed City employee will reply and close out cases. Users can opt to receive notice of case updates by email or text message.

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Ventnor residents wishing to report concerns to City departments can now use the 311 system embedded within the City website. Ventnor will no longer be using the app, SeeClickFix.