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NYSLRS will send you a letter confirming you’ve signed up and the effective date. Once we’ve confirmed your enrollment, we will electronically deposit your retirement benefit into your checking or savings account on the last business day of each month.
If you are interested in using Retirement Online, please email our Hearing Administration Bureau. They will set up an account for you.
If you are unable to unlock your account, please call us toll-free at 866-805-0990 (518-474-7736 within the Albany, New York area), press 2 and follow the prompts.
Loans are repaid through payroll deductions, and they must be repaid within five years. Retirement Online is the easiest way to manage your loan payments. You can check your payoff balance, make a payment, review your payment history, change your payment amount or send additional payments using Retirement Online. You can also use a calculator to estimate a payment amount based on a payoff date, or estimate a payoff date based on a payment amount. Sign in and select “Manage My Loans.”
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Regardless of your delivery preference, you can sign in to Retirement Online to view and print your 1099-R for 2023 at any time. If you haven’t opened your account, learn more about Retirement Online and register today.
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Visit our Cost-of-Living Adjustment page for general information about COLA, how it’s calculated, this year’s increase and when NYSLRS retirees become eligible.
For more information about getting credit for your military service, including eligibility requirements and the cost, please visit our Military Service Credit page.
Your retirement benefit check is mailed on the second-to-the-last business day of each month for that month (indicated by an “M” on the Pension Payment Calendar).
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You can sign in to Retirement Online and view your benefit payment pay stub to see the current amount and year-to-date total of your federal withholding. From the top of your Account Homepage, in the ‘I want to…’ section, click the “View Pension Check” link, then select the date of the pension payment that you want to view. You can see a list of payments you receive beginning with your January 2023 payment and going forward.
Retirement Online is the fastest way to update your address with NYSLRS. Sign in to Retirement Online. From the top of your Account Homepage, in the ‘My Profile Information’ section, find your address and click “update.”
Include a copy of your Certificate of Release or Discharge from Active Duty (DD-214). You can upload this when you apply using Retirement Online. Once we receive your request, we will determine whether you qualify.
Statements are distributed in late spring. Your Statement provides the information we have on file for you as of March 31, the close of our fiscal year. You can review your current account information throughout the year by signing in to Retirement Online.
If you don’t have a Retirement Online account, you can change your tax withholding by filing a W-4P form. You can mail it to the address on the form or fax it to 518-486-3252.
Employers can use our help desk form or call 866-805-0990 (press 1 to access the employer menu) to ask questions about member enrollment, reporting, billing, employer education, hosting a seminar and more.
If you don’t have a Retirement Online account, you can change your tax withholding by filing a W-4P form. You can mail it to the address on the form or fax it to 518-486-3252.
You can withdraw your membership and receive a contribution refund if you separate from service (terminate or resign) with a participating employer. You must be off the payroll for at least 15 days and have less than ten years of service credit. You can withdraw:
If you have not received your retirement benefit check by the eighth of the following month, please contact us to request a replacement check. If you received your check and it was lost or stolen, call us immediately at 866-805-0990 (518-474-7736 within the Albany, New York area), press 2 and follow the prompts. If you message us using our secure contact form, be sure to include your telephone number (with area code) so we can call you.
Retirement Online is the fastest way to sign up for direct deposit. To get started, sign in to Retirement Online. From the top of your Account Homepage, in the ‘I want to…’ section, click the “Update Direct Deposit” link. If you don’t already have an account, you can learn more about and register for Retirement Online today.
If you receive your check by mail, it is important to notify us of any address changes as quickly as possible as the Post Office may not forward your check.
If you are signed up for direct deposit, you’ll have access to your retirement benefit on the last business day of the month (indicated by an “E” on the Pension Payment Calendar).
If you chose “Email” as your 1099-R delivery preference in your Retirement Online account, you received an email on January 23 with instructions on how to access your 1099-R for 2023. (As a reminder, you will not receive a printed copy in the mail.)
Our retirees often need pension verification letters for housing or the Home Energy Assistance Program (HEAP). There are a few ways to request a pension verification letter:
Call: 1-866-805-0990 and press 3 and then 1. You will be asked for the member’s NYSLRS ID, retirement or registration number (or Social Security number if you don’t have these account numbers) and the date of death. You may also be asked for the address and phone numbers of immediate family members who may be beneficiaries.
Members in certain circumstances (for example, members who have recently transferred a membership to NYSLRS) are not able to use the Retirement Online calculator at this time. These members should send a message using our secure contact form to request an estimate.
You can also use Retirement Online to tell us how you prefer to receive correspondence. If you choose email, we’ll send an email notifying you to sign in to Retirement Online when you have correspondence to view. Please note that certain correspondence may be sent by mail for security purposes.
For questions about using Retirement Online and for technical assistance, complete our help desk form, or call 844-619-9614 and press 1 to access the employer menu, then press 1.
Mail: NYSLRS will need an original, certified death certificate before any death benefits can be processed or paid. Please mail a death certificate (please include your contact information) to:
Reprints are available for tax years 2021 through 2023. You can request a reprint by completing and submitting the online form on our Taxes and Your Pension page.
If you are unable to unlock your account, please call us toll-free at 866-805-0990 (518-474-7736 within the Albany, New York area), press 2 and follow the prompts.
If you receive your check by mail, it is important to notify us of any address changes as quickly as possible as the Post Office may not forward your check.
ERS members who have enough service to be eligible for a pension, but are more than 5 years away from retirement eligibility, can contact us to request an estimate. Even if you’re not near retirement age, getting an estimate may prove beneficial if you’re considering leaving the payroll of a participating employer.
Once we receive an original death certificate, we will send named beneficiaries, or their certified representatives (guardians, powers of attorney, executors), information about any continuing pension benefits and death benefits that may be payable based on the member or retiree’s tier and retirement plan. We will also send named beneficiaries the appropriate forms to complete.
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Retirement Online is generally available Monday, Wednesday, Thursday and Friday from 7:00 am to 9:30 pm; Tuesday from 7:00 am to 6:00 pm; and weekends from 6:00 am to 11:00 pm. Visit the Retirement Online Sign In page for the most current hours of availability.
Retirement Online is the fastest way to update your phone number with NYSLRS. Sign in to Retirement Online. From the top of your Account Homepage, in the ‘My Profile Information’ section, find your phone number and click “update.”
To access Retirement Online, beneficiaries must be receiving a monthly pension from NYSLRS. (For example, you might receive a monthly joint-allowance pension benefit due to the death of a spouse.) If the member or retiree who named you as a beneficiary is still alive, you will not be able to sign up for an account.
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If you chose “Email” as your 1099-R delivery preference in your Retirement Online account, you received an email on January 23 with instructions on how to access your 1099-R for 2023. (As a reminder, you will not receive a printed copy in the mail.)
A 1099-R tax form is used to report the distribution of taxable retirement benefits. Most NYSLRS pensions are subject to federal income tax (some disability benefits are not taxable). If you receive taxable income from NYSLRS, we provide a 1099-R tax form for filing your taxes.
Loans may be subject to federal taxes and an additional 10 percent penalty, depending on the size and type of loan. We strongly recommend that you read the loan requirements on our Loans: Applying and Repaying page before you apply.
You can use Retirement Online to view and print your Statement. You can also generate previous years’ Statements dating back to 2020. Sign in to your Retirement Online account. From your Account Homepage, in the ‘My Account Summary’ section, click the “View My Member Annual Statement” button and select the year you wish to view.
Then go to our Find Your NYSLRS Retirement Plan Publication page and enter your benefit plan code into the Search box. Or, you can sort through the list of retirement plan publications by tier and retirement system.
If you need to update your bank account information or change banks, use Retirement Online to update your direct deposit information. Sign in to Retirement Online. From the top of your Account Homepage, in the ‘I want to…’ section, click the “Update Direct Deposit” link. If you don’t already have an account, you can learn more about and register for Retirement Online today.
The Office of the State Comptroller does not warrant, promise, assure or guarantee the accuracy of the translations provided. The State of New York, its officers, employees, and/or agents are not liable to you, or to third parties, for damages or losses of any kind arising out of, or in connection with, the use or performance of such information. These include, but are not limited to:
You can receive the refund directly or roll your contributions over to an Individual Retirement Account (IRA) or other qualified retirement plan.
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A 1099-R tax form is used to report the distribution of taxable retirement benefits. Most NYSLRS pensions are subject to federal income tax (some disability benefits are not taxable). If you receive taxable income from NYSLRS, we provide a 1099-R tax form for filing your taxes.
For the purposes of account access, enrollment in Retirement Online and tax information, “beneficiary” has a more specific meaning. In these cases, we mean someone who is already receiving a monthly payment due to the death of a NYSLRS member or retiree — if the member or retiree who named you as a beneficiary is still alive, you will not be able to access that member's account information or make changes.
Retirement Online is the fastest way to update your email address with NYSLRS. Sign in to Retirement Online. From the top of your Account Homepage, in the ‘My Profile Information’ section, find your email address and click “update.”
Retirement Online is the fastest way to update your federal tax withholding. Sign in to Retirement Online. From your Account Homepage, in the ‘My Account Summary’ section, click the “Update My W-4P Tax Information” button and follow the steps.
Retirement Online is the fastest way to update your phone number with NYSLRS. Sign in to Retirement Online. From the top of your Account Homepage, in the ‘My Profile Information’ section, find your phone number and click “update.”
Retirement Online is generally available Monday, Wednesday, Thursday and Friday from 7:00 am to 9:30 pm; Tuesday from 7:00 am to 6:00 pm; and weekends from 6:00 am to 11:00 pm. Visit the Retirement Online Sign In page for the most current hours of availability.
It’s important to make sure NYSLRS has your correct email and mailing address. Sign in to Retirement Online and update your contact information if needed.
NYSLRS will send you a letter confirming you’ve signed up and the effective date. Once we’ve confirmed your enrollment, we will electronically deposit your retirement benefit into your checking or savings account on the last business day of each month.
If you joined NYSLRS before January 1, 2018, the maximum loan is 75 percent of your contribution balance, minus any outstanding loan balance. If you joined January 1, 2018, or later, the total maximum loan (including all of your outstanding loan balances) is either 50 percent of your contribution balance or $50,000, whichever is less.
Retirement Online is the fastest way to update your address with NYSLRS. Sign in to Retirement Online. From the top of your Account Homepage, in the ‘My Profile Information’ section, find your address and click “update.”
If your location’s operations are interrupted by a data security breach, ransomware attack or other cyber security incident, call our help desk immediately at 1-844-619-9614 and press 1 to reach a staff member who can assist you. These incidents put the safety and security of your data at risk, and they have the potential to affect those you share data with, like the Retirement System.
If you have not received your retirement benefit check by the eighth of the following month, please contact us to request a replacement check. If you received your check and it was lost or stolen, call us immediately at 866-805-0990 (518-474-7736 within the Albany, New York area), press 2 and follow the prompts. If you message us using our secure contact form, be sure to include your telephone number (with area code) so we can call you.
If you sign up for direct deposit, your retirement payments will be deposited directly into your checking or savings account on the last business day of each month. More than 95 percent of our retired members take advantage of this safe and convenient way to receive retirement benefits.
If you haven’t opened your account, learn more about Retirement Online and register today. If you need help with Retirement Online, you can find step-by-step guides in the Tools & Tips section of the Retirement Online page.
If you retired from New York State, please direct questions about health insurance coverage or Medicare reimbursement to the New York State Department of Civil Service:
We don’t administer health insurance programs. We may deduct premiums from your monthly pension benefit to pay for your health insurance coverage if your former employer instructs us to do so, but we are not able to tell you why your health insurance deduction may have changed.
You can also use our automated phone service to get your current withholding status. Call 866-805-0990 (518-474-7736 in the Albany, New York area), press 2 and follow the prompts.
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Online Form: Please complete all required fields on the report a death form and be sure to provide your phone number in case we need to call for additional information. You can upload a photocopy of the death certificate so NYSLRS can begin identifying any benefits that may be payable.
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Once COLA payments start, they continue automatically and your benefit will be adjusted every September. You will receive a notification of the net change in your monthly pension amount in September if you receive your pension through direct deposit.
Before sending the form please read carefully the INFORMATION NOTICE on personal data processing provided in accordance with the Regulation EU 2016/679.
Most members can estimate their pension using the benefit calculator in Retirement Online. The calculator uses your salary and service credit information to create an estimate based on the date of retirement you select (you have to be eligible to retire on that date). You can fine-tune your estimate by entering different retirement dates, beneficiaries, earnings, and service credit amounts to see how they affect your potential benefit, and then save or print it. Sign in to Retirement Online. From your Account Homepage, in the ‘My Account Summary’ section, click the “Estimate my Pension Benefit” button.
In the meantime, if you think your Retirement Online account has been hacked, contact our Fraud Hotline at 888-672-4555 or email the Division of Investigations at [email protected].
Retirement Online is the fastest way to update your address with NYSLRS. Sign in to Retirement Online. From the top of your Account Homepage, in the ‘My Profile Information’ section, find your address and click “update.”
Protecting the integrity of your personal information is our priority. We are actively working with the authorities and our IT staff to monitor the situation and identify anyone affected. We will update you on any developments.
If you retired from a public employer other than New York State (a county, city, town, village or school district), please contact your former employer’s benefits administrator.
You can also use our automated phone service to get your current withholding status. Call 866-805-0990 (518-474-7736 in the Albany, New York area), press 2 and follow the prompts.
Retirement Online is the fastest way to update your address with NYSLRS. Sign in to Retirement Online. From the top of your Account Homepage, in the ‘My Profile Information’ section, find your address and click “update.”
Retirement Online is the fastest way to update your address with NYSLRS. Sign in to Retirement Online. From the top of your Account Homepage, in the ‘My Profile Information’ section, find your address and click “update.”
Retirement Online is the fastest way to sign up for direct deposit. To get started, sign in to Retirement Online. From the top of your Account Homepage, in the ‘I want to…’ section, click the “Update Direct Deposit” link. If you don’t already have an account, you can learn more about and register for Retirement Online today.
Retirement Online is the fastest way to update your federal tax withholding. Sign in to Retirement Online. From your Account Homepage, in the ‘My Account Summary’ section, click the “Update My W-4P Tax Information” button and follow the steps.
Before requesting a reprint, we recommend you sign in to Retirement Online and check the mailing address we have on file for you. Enter both your old and new address and all the required information to verify your identity.
You can report the death of a member or retiree by using our online death report form. You can also report a death by phone or mail. Please note that we will need an original, certified death certificate before any death benefits can be processed or paid.
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Because Google Translate™ is intellectual property owned by Google Inc., you must use Google Translate™ in accord with the Google license agreement, which includes potential liability for misuse: Google Terms of Service.
NYSLRS is monitoring a potential cyber threat involving Retirement Online. Scammers have created a fake website, which looks similar to Retirement Online, aimed to trick users and capture login credentials.
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You can sign in to Retirement Online and view your benefit payment pay stub to see the current amount and year-to-date total of your federal withholding. From the top of your Account Homepage, in the ‘I want to…’ section, click the “View Pension Check” link, then select the date of the pension payment that you want to view. You can see a list of payments you receive beginning with your January 2023 payment and going forward.
Retirement Online is the fastest way to apply for a loan from NYSLRS. Sign In, then click Apply for a Loan. If you don’t already have an account, you can learn more and register for Retirement Online today.
Please call your local assistance at marposs-care-contact or complete the form directly on the website. Service people are ready to assist you between 8 AM and 5 PM, Monday through Friday.
If you apply for a loan through Retirement Online, you will receive immediate confirmation that we’ve received your application, and you can use Retirement Online to check the status of your application.
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An individual who assumes a formal role in a NYSLRS hearing or proceeding, but is not a NYSLRS member, retiree or employer, is a business partner. Here are some examples:
Your request has been sent successfully! The system will automatically send you an email to reset your password. You have to click the link in the email, to reset your password.
First and foremost, we assure you your personal information in Retirement Online is secure. We are not aware of any evidence at this time of any member, retiree or beneficiary data being compromised.
You can check your eligibility date with our automated phone system. Call 866-805-0990 (518-474-7736 in the Albany, New York area). Press 2 for members, then follow the prompts.
If you’re nearing retirement, you may want to speak with one of our representatives to review your benefits and answer any questions you may have.
Most of our forms can be printed from our Forms page. Under the Retiree and Beneficiary Forms, you’ll find forms specifically for retirees, including the W-4P form (to change your federal tax withholding), and the Direct Deposit Enrollment Application (RS6370).
If you did not find the answer to your question above, please send us a message using our secure contact form. You should receive a response within 5 to 7 business days.
Retirement Online is the fastest way to update your email address with NYSLRS. Sign in to Retirement Online. From the top of your Account Homepage, in the ‘My Profile Information’ section, find your email address and click “update.”
Mail: NYSLRS will need an original, certified death certificate before any death benefits can be processed or paid. Please mail a death certificate (please include your contact information) to:
Appointments are available by phone or in-person at our offices located in Albany, Buffalo, Hauppauge and New York City.
If you want the letter sent to an entity like a mortgage company, they must fax a request to us on their letterhead along with a signed release from you giving us permission to release your information.
If you are not yet receiving a COLA payment, you can find out when you will be become eligible by sending a message using our secure contact form or by calling 866-805-0990 (518-474-7736 in the Albany, New York area). Press 2 for retirees and follow the prompts. You will receive your first COLA increase in the month following the month you become eligible. We will send you a letter explaining the amount you’ll receive for that first payment (which will include a pro-rated amount for the month you became eligible) and also your regular monthly COLA amount.
If you pay the minimum payment or if you miss payments (for example, if you go on leave without pay), your payroll deduction may be automatically increased to ensure that your loans are paid within the required five-year term to avoid default. To keep your payments current when you are off payroll, you may also make a payment using Retirement Online. Please visit the Repaying Your Loan section of our Loans page for more information.
Or, you can complete Request to Purchase Service Credit (RS5042) form. You can attach it to an email using the secure contact form, or you can mail it to:
If you are already receiving a COLA payment, you can sign in to Retirement Online to view a current breakdown of your pension payment, including the amount of your COLA. Our automated phone service can also tell you your current COLA amount and rate. Call 866-805-0990 (518-474-7736 in the Albany, New York area), press 2 for retirees and follow the prompts.
Whether you receive your payment by direct deposit or mailed check, you can view your benefit payment pay stub in Retirement Online. Sign in to Retirement Online. From the top of your Account Homepage, in the ‘I want to…’ section, click the “View Pension Check” link, then select the date of the pension payment that you want to view. You will be able to view pay stubs for pension payments beginning with your January 2023 payment and going forward.
You may be entitled to receive additional credit toward your retirement benefit for your military service. You can request credit for your military service through Retirement Online. Go to the “My Account Summary” area of your Account Homepage and click “Manage my Service Credit Purchases.”
If you want the letter sent to an entity like a mortgage company, they must fax a request to us on their letterhead along with a signed release from you giving us permission to release your information.
Reprints are available for tax years 2021 through 2023. You can request a reprint by completing and submitting the online form on our Taxes and Your Pension page.
You can report the death of a member or retiree by using our online death report form. You can also report a death by phone or mail. Please note that we will need an original, certified death certificate before any death benefits can be processed or paid.
If you need to update your bank account information or change banks, use Retirement Online to update your direct deposit information. Sign in to Retirement Online. From the top of your Account Homepage, in the ‘I want to…’ section, click the “Update Direct Deposit” link. If you don’t already have an account, you can learn more about and register for Retirement Online today.
Your retirement benefit check is mailed on the second-to-the-last business day of each month for that month (indicated by an “M” on the Pension Payment Calendar).
Sign in to Retirement Online. From your Account Homepage, in the ‘My Account Summary’ section, click the “Apply for a Loan” button to find out how much you are eligible to borrow.
For more information about creditable previous service, cost to purchase credit, and how it may increase your pension, please read our publication, Service Credit for Tiers 2 through 6 (VO1854).
If you haven’t opened your account, learn more about Retirement Online and register today. If you need help with Retirement Online, you can find step-by-step guides in the Tools & Tips section of the Retirement Online page.
Another way to sign up for direct deposit is to complete a Direct Deposit Enrollment Application (RS6370). Either attach a voided check or have a bank representative complete section three of the form.
Online Form: Please complete all required fields on the report a death form and be sure to provide your phone number in case we need to call for additional information. You can upload a photocopy of the death certificate so NYSLRS can begin identifying any benefits that may be payable.
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If you sign up for direct deposit, your retirement payments will be deposited directly into your checking or savings account on the last business day of each month. More than 95 percent of our retired members take advantage of this safe and convenient way to receive retirement benefits.
Retirement Online is the fastest way to generate a mortgage letter with NYSLRS. Sign In, and on your Account Homepage, click "Generate Mortgage Verification Letter."
Visit our Automated Phone Service page for members, or the Automated Phone Service page for retirees, to see the information you can access without speaking to a representative.
Call toll-free at 1-866-805-0990, press 2 for members and follow the prompts to receive a projection of your retirement benefits. In most cases, we’ll mail your projection to your home address on the next business day.
Most of our forms can be printed from our Forms page. Under the Retiree and Beneficiary Forms, you’ll find forms specifically for retirees, including the W-4P form (to change your federal tax withholding), and the Direct Deposit Enrollment Application (RS6370).
The New York State Office of the State Comptroller's website is provided in English. However, the "Google Translate" option may help you to read it in other languages.
Our retirees often need pension verification letters for housing or the Home Energy Assistance Program (HEAP). There are a few ways to request a pension verification letter:
Most Employees’ Retirement System (ERS) members can request a system-generated estimate (benefit projection) by phone as long as you have enough years of service to be eligible for a pension and you are age 50 or older. The system will use salary reported to date and project additional service credit based on a date of retirement up to five years in the future.
Retirement Online is the fastest way to update your address with NYSLRS. Sign in to Retirement Online. From the top of your Account Homepage, in the ‘My Profile Information’ section, find your address and click “update.”
We’ll consider your form filed on the date we receive the fax, but you must still mail us the original document to continue the process and properly complete any filing requirements.
If you choose not to update your information through Retirement Online, you can either complete another Direct Deposit Enrollment Application (RS6370) or have the bank fax the following information to 518-473-5323 on bank letterhead:
Before requesting a reprint, we recommend you sign in to Retirement Online and check the mailing address we have on file for you. Enter both your old and new address and all the required information to verify your identity.
Whether you apply online or by mail, you can call 1-866-805-0990 (518-474-7736 in the Albany, New York area) to check on your loan application. Press 2 for members, then follow the prompts.
Sign in to Retirement Online and find your benefit plan listed under ‘My Account Summary.’ Your benefit plan will be listed as a code, for example, A15.
If you are a beneficiary receiving a monthly benefit from NYSLRS, Retirement Online is the convenient and secure way to review your benefits and conduct transactions in real time. Beneficiaries can update their contact information, manage their direct deposit information, update their federal tax withholding, generate an income verification letter and view account information. Learn more about and register for Retirement Online today.
You can also use Retirement Online to tell us how you prefer to receive correspondence. If you choose email, we’ll send an email notifying you to sign in to Retirement Online when you have correspondence to view. Please note that certain correspondence may be sent by mail for security purposes.
Customer service representatives are available weekdays from 7:30 am to 5:00 pm. If you can’t connect with a representative, email us (see instructions above).
Generally, it’s the person, trust or organization that a NYSLRS member or retiree designates to receive a benefit after they die. There are several different types. Some may be entitled to a one-time payment; others to a monthly pension.
Another way to sign up for direct deposit is to complete a Direct Deposit Enrollment Application (RS6370). Either attach a voided check or have a bank representative complete section three of the form.
Remember, your Statement provides information as of the end of the State fiscal year (March 31). Your Retirement Online account displays more recent information, and it is updated regularly after your employer reports your service and earnings to NYSLRS. If you need account information for a financial institution (for example, if you are applying for a mortgage), please read the Mortgage Letter/Account Verification section of this FAQ.
Retirement Online is the fastest way to update your phone number with NYSLRS. Sign in to Retirement Online. From the top of your Account Homepage, in the ‘My Profile Information’ section, find your phone number and click “update.”
It could take several months from the date we are notified of a death to the date that any death benefit is paid, or a continuing pension benefit begins. This is the average time necessary to recover any pension payments made after the retiree’s death and calculate any death benefit that may be due, as well as receive a certified copy of the death certificate, tax withholding forms and notarized forms certifying the identity of named beneficiaries.
If you are signed up for direct deposit, you’ll have access to your retirement benefit on the last business day of the month (indicated by an “E” on the Pension Payment Calendar).
Whether you receive your payment by direct deposit or mailed check, you can view your benefit payment pay stub in Retirement Online. Sign in to Retirement Online. From the top of your Account Homepage, in the ‘I want to…’ section, click the “View Pension Check” link, then select the date of the pension payment that you want to view. You will be able to view pay stubs for pension payments beginning with your January 2023 payment and going forward.
You can also submit your request using our secure contact form. Tell us what information you need (account balances or mortgage letters are most common). Be sure to include your personal verification and contact information when you submit your email. In most cases, we’ll mail you a letter within five to seven business days.
Call: 1-866-805-0990 and press 3 and then 1. You will be asked for the member’s NYSLRS ID, retirement or registration number (or Social Security number if you don’t have these account numbers) and the date of death. You may also be asked for the address and phone numbers of immediate family members who may be beneficiaries.
If you choose not to update your information through Retirement Online, you can either complete another Direct Deposit Enrollment Application (RS6370) or have the bank fax the following information to 518-473-5323 on bank letterhead:
You can avoid the scam by accessing Retirement Online only through the Office of the State Comptroller’s website. Users are cautioned against attempting to access Retirement Online through a search engine which could provide links to unofficial sites designed to deceive users.
Tier 1 and 2 members must wait 90 days from the date of their last loan. Tier 3, 4, 5 and 6 members must wait one year from the date of their last loan. Call 1-866-805-0990 (518-474-7736 in the Albany, New York area) to find out your eligibility date. Press 2 for members, then follow the prompts.
You can also use Retirement Online to tell us how you prefer to receive correspondence. If you choose email, we’ll send an email notifying you to sign in to Retirement Online when you have correspondence to view. Please note that certain correspondence may be sent by mail for security purposes.
Regardless of your delivery preference, you can sign in to Retirement Online to view and print your 1099-R for 2023 at any time. If you haven’t opened your account, learn more about Retirement Online and register today.
Retirement Online is the fastest way to update your email address with NYSLRS. Sign in to Retirement Online. From the top of your Account Homepage, in the ‘My Profile Information’ section, find your email address and click “update.”
If you are unable to unlock your account, please call us toll-free at 866-805-0990 (518-474-7736 within the Albany, New York area), press 2 and follow the prompts.
You can receive your Statement faster by choosing to receive it through email. You’ll receive an email that directs you to Retirement Online to see your Statement when it’s ready. Sign in to Retirement Online, go to the “My Profile Information” area of your Account Homepage and click “update” next to “Member Annual Statement by.” If you don’t choose email delivery, we will mail your Statement to the address we have on file for you.
Retirement Online is generally available Monday, Wednesday, Thursday and Friday from 7:00 am to 9:30 pm; Tuesday from 7:00 am to 6:00 pm; and weekends from 6:00 am to 11:00 pm. Visit the Retirement Online Sign In page for the most current hours of availability.