Finally, the AE works to minimize the load on the always overloaded R&D teams and the IT/CAD teams at the customer. He or she writes scripts, tests builds, finds ways to run the software in innovative tool flows to support custom requests, and narrows the scope of feature requests or bug fixes as much as possible before they get sent to R&D. The AE also tracks the status of feature requests or issues that may have an impact on the successful use of the software at the customer and maintains regular communication with the affected people.

Application Engineerqualifications

It turns out that Applications Engineering is a complex but rewarding job, requiring technical skills, people skills, a high level of organization, and a creative approach to solving technical and social challenges. This is the most rewarding professional experience of my life, solving interesting problems with a fantastic group of people. Perhaps you should join me?

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What is the role ofapplication Engineerin manufacturing industry

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Our AEs are amongst the most well-supported in the business: we have a customer experience team who works to help stay in touch with the people who need AE help and schedule site visits to make every minute valuable; our AE team works beside the R&D team and can pull any developer, even managers or directors, into their office to help answer difficult questions; and they work in beautiful glass offices, one to a room unless they’re mentoring a new employee, where they have enough privacy to do their jobs but enough openness to feel like the team they are.

In the Saskatoon office of Mentor, an AE does a few more things. We live far from our customers, who work in exotic and interesting cities like Bangalore, Shanghai, Munich, and San Diego. But we talk to them every day over the phone, by email, with screen sharing, and sometimes even through video chat. We stay in touch with the people doing the work, solving their hardest problems.

Application engineervs softwareengineer

Our customers regularly rank our interactions with their team as the best in the world. I once told a flabbergasted audience that they could directly call one of our AEs (something that some companies don’t allow) and finished the talk only to have my phone ring: they hadn’t believed me and wanted to test my claim. I answered.

Application engineerReddit

Over time, I and my colleagues developed a nuanced definition for our job, one based on our personal experience of what worked and what didn’t in our complex field as well as what we saw Applications Engineers (AEs) from other companies doing or read in the job postings we saw advertised for places far from our isolated and lovely prairie city.

My first job after my degree was at a small start-up in Saskatoon called Solido Design Automation. I started as an Applications Engineer, but had absolutely no knowledge what this position entailed and, to be fair, neither did many of the people with whom I worked. It had something to do with software support and customer interaction, but it wasn’t really a technical support position, nor was it a sales position.

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Application engineersalary

Now, we’re hiring AEs almost constantly, fitting them into an organization that is growing by leaps and bounds right here in Saskatoon, Saskatchewan, Canada. But we often have a tough time explaining what an AE does.

Application Engineerskills

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Not to say that the AE works in opposition to sales and marketing. She or he is utterly in lock step with sales planning. However, the AE’s objective is to make the sale easy because both companies end up wanting the same thing: more software. The customer because they see continuing and growing value in the activities identified and supported by the AE; the vendor because… well, because they want to make money.

Application engineerjob description

It’s the AE who discovers the opportunities for expanding the ways in which the software is used by customers, organically growing the relationship between the customer and the vendor with quantifiable technical benefit rather than sales arguments or marketing campaigns.

Above all, an AE communicates about technology to all of the stakeholders in a complex web of actors invested in extracting value from that technology.

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Application Engineerjobs

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Six years after I started, the startup was acquired by Siemens on behalf of Mentor, a Siemens Business. Suddenly, I was in a company with hundreds of Applications Engineers, most of whom had years more experience than I, and I finally had a chance to see what the “correct” version of the job was supposed to be doing.

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Applications Engineers are a three-way bridge between the sales teams, the customers, and the R&D teams. They are the primary caretakers of the customer between and during sales cycles, ensuring that every encounter with the software is valuable and smooth. They provide feedback from customers to R&D and help justify software changes needed to support customers or explain to customers why changes won’t be made or might be made differently from requests.